MBTA Service Feedback Form | Longwood Collective

The Longwood Collective meets regularly with the MBTA to discuss the concerns of our members and to advocate for improved transit access. Please take a moment to fill out the Transit Service Feedback Form and share your experiences with MBTA buses, subways, and commuter rail. Your feedback is invaluable.

To submit an ADA/accessibility complaint or to address a safety concern, please contact 617-222-3200 or complete the MBTA's Customer Support form here.

Date of Travel/Incident

Approximate Time of Travel/Incident

Mode of Transportation

On what train, bus, or boat route are you commenting?

Location Boarded

(Station or Stop)

Destination

(Station or Stop)

What is the nature of your feedback?

If Other, please specify

Additional comments and suggestions regarding your experience on MBTA services

What was the purpose of this trip?

If Other, please specify

Institution

Select your employer, school, or institution you were visiting.

If Other, please specify